Easy return

At Picci.com returns are easy and you have the right to terminate the purchase contract without penalty and without giving any reason within 14 working days from the day that you, or a third person named by you, acquire the physical possession of the product. Only the costs of shipping the goods will be charged to you.

To exercise the return you have to inform us to Picci Srl, Via Torta, 78 - 50019 Osmannoro - Firenze (Italy), mail info@picci.com of your decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail, fax or email) that contains information about the product and order number. For this purpose you can use the withrdrawal form you can find at the end of this page.

Within 14 days by your communication, you must return the product to this address:
Picci Srl
Via Torta, 78 - 50019
Osmannoro, Sesto F.no
Firenze (Italy)

Inside the package you have to insert a copy of the order confirmation, received by mail at the end of your order, useful to track the return destination

In view of a cancellation, you are entitled to a refund for the amount paid as the price of the product, including shipping and delivery costs without undue delay to be made as quickly as possible and in any event no later than 14 days from the date of notice of cancellation (except for any additional costs arising from the possible choice of a type of delivery other than the less expensive than standard delivery type offered by Picci). Refunds will be made through the same means of payment used for the initial transaction, unless the parties have expressly agreed otherwise; in any case you won't incur any cost as a result of such reimbursement.

Refund can be suspended until receipt of goods. You are only liable for any diminished value of the goods resulting from an use other than necessary to establish the nature, characteristics and functioning of the goods.

For more informations see the General Conditions