We deliver to the following areas: Austria, Benelux, Denmark, France, Germany, Norway, Poland, Portugal, The Czech Republic, Spain, Sweden. On request we could ship also to Iceland and Switzerland. Delivery is carried out by fast and reliable couriers, carefully selected based on the volume of products to be delivered and the geographic location, above all BRT courier.
Cost of Delivery
We ship FREE of charge for orders from 79 € to:
Austria, Benelux, Denmark, Germany, France, Spain, Portugal, Sweden, Reubblica Ceca, Principato di Monaco, Slovacchia, Ungheria, Polonia, Slovenia.
For orders less than 79 euros, shipping costs 19,90 €
For shipments to other countries, please ask for shipping costs by writing an email to: firstname.lastname@example.org
Time of Delivery
Once the order and payment have been received, the shipment will be made within 5-7 working days. We deliver promptly all purchased products through fast and efficient couriers. You can find our scheduled time of delivery on the website on the page describing the product. Remember that delivery times are an approximation and although parcels are usually received within the predicted time frame we are unable to guarantee commitment of compliance.
For deliveries in islands and in remote areas the shipping time is more than indicative reported on the website.
The courier normally delivers from 9:00 until 18:00, Monday to Friday at street level, without notice with exception of shipping voluminous products. In the case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. In case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. arrange to collect the package from another branch. If after the third attempt delivery the courier doesn’t find the customer the package will remain in storage at the courier.
As soon as the delivery is activated you will receive a confirmation email. When shipped you will receive by the courier communication of shipment number used to check the delivery status of your package. You can check where is your parcel from the indicated courier’s website.
On delivery check that the packaging is intact: if you see some demage you can contest them by putting reserves control reasoned written (eg. “Packaging broken”, “Packaging crushed”). Only by fulfilling this procedure you will activate the refund procedure.
If the delivery address given is different from that specified when confirming the order, please verify that it is correct in its entirety to avoid disappointment. Remember for communication purposes it is essential for you to inform us of your telephone number so we are able to contact you in case of delivery problems. If you think you might not be home at the time of delivery, you can enter the address of the place where you work instead of your home or that of a willing neighbor who is sure to be home.
If you do not receive the goods within one week after the confirmation of dispatch, please contact our customer service team by sending an email to email@example.com